Employees younger than 35 hate phoning a client or having to answer the phone, the Wall Street Journal reports. To them, phoning somebody to talk to them is outdated. Some even unplug their office phone and stash it in a drawer. Unfortunately, it’s hurting business, some bosses say.
While Millennials—usually defined as people born between 1981 and the early 2000s—are rarely far from their smartphones, they grew up with a wider array of communication tools, such as texting and online chatting, and have different expectations for how and when they’d like to be reached. In the workplace, some managers say avoiding the phone in favor of email can hurt business, hinder creativity and delay projects.